Privacy Policy

Last updated: [ March 18, 2026]

This Privacy Policy informs you about the processing of personal data of people who visit the When Pigs Fly website, make purchases, request information, subscribe to commercial communications or register to access training and associated functionalities.

  • Data controller: 2P D MULTISIA SL

  • NIF/CIF: ESB56265952

  • Address: Calle San Jaime 2, 5, 4, 03440 Ibi (Alicante)

  • Contact email: info@whenpigsfly.es

  • Telephone: 644 67 32 54

1. What personal data do we process

We may process the following categories of data, depending on your relationship with us:

a) Identification and contact details Name, surname, email address, telephone, postal address and, where applicable, details necessary for billing.

b) Purchase and contracting data Information about orders, products purchased, amount, payment method, shipping address, returns, incidents and communications related to the purchase.

c) Registration and access data User, password, access identifiers, access history, training progress, contracted content and, where applicable, participation in private areas, communities or forums associated with the training.

d) Data derived from queries or customer service Content of the messages you send us, requests, complaints, incidents and documentation you provide.

e) Browsing and usage data IP address, online identifiers, device and browser information, technical logs and data obtained through cookies or similar technologies.

f) Commercial data and preferences Contact preferences, subscriptions, interests and evidence of consent or opposition to receiving promotional communications.

2. How we obtain your data

Personal data may be obtained:

  1. Directly from you, when you make a purchase, fill out forms, register, sign up for a course, subscribe to communications or contact us.

  2. Automatically, when you browse the website or use the private area.

  3. From third parties involved in the provision of the service, such as payment platforms, logistics operators, technical providers, training platforms or support services, always to the extent necessary to manage your order, your access or the provision of the contracted service.

3. Purposes of the processing and legal bases

3.1. Manage navigation, site operation and security

We process certain technical and browsing data to enable access to the website, ensure its operation, maintain security, prevent fraud, detect incidents and improve site performance.

Legal basis: legitimate interest and, where applicable, consent for the use of cookies or similar non-essential technologies.

3.2. Manage product purchases

We process your data to handle orders, process payments, coordinate shipments, manage returns, issue invoices and address any issues related to the purchase.

Legal basis : execution of the contract and compliance with legal obligations.

3.3. Manage user registration

Product purchases can be made, where applicable, without registration. However, to access online training, it will be necessary to create an account or register in order to enable login credentials and manage the student's private area.

Legal basis: execution of the contract and application of pre-contractual measures at the request of the interested party.

3.4. Provide training courses and services

We process your data to provide access to the contracted content, send access keys, allow progress tracking, provide support, organize private areas and, where appropriate, enable communities or forums associated with the training.

If you participate in community spaces or private forums related to training, you should be aware that the data and content you publish may be visible to other users or members of the teaching team to the extent necessary for the functioning of that community.

Legal basis: performance of the contract.

3.5. Handle inquiries, requests and after-sales service

We process your data to respond to your inquiries, provide support, resolve complaints and incidents, and maintain necessary communication with you.

Legal basis: consent, pre-contractual measures or legitimate interest, depending on the nature of the request.

3.6. Send service communications

We may send you emails, messages or notices related to your order, your account, access to training, relevant service changes, technical incidents or administrative and contractual matters.

Legal basis: execution of the contract and compliance with legal obligations.

3.7. Fulfill legal obligations and defend rights

We process your data to comply with tax, accounting, commercial, consumer and other obligations required by applicable regulations, as well as to prevent misuse and to address or defend against potential claims.

Legal basis: compliance with legal obligation and legitimate interest.

3.8. Send commercial communications

We may send you information about products, courses, news, promotions and content related to our activity by email, telephone or other means of contact:

  • when you have given us your consent ;

  • When there is a prior contractual relationship and we can send you information about our own products or services similar to those already contracted, always offering you the possibility to object in a simple and free way

  • and, in the case of commercial calls , when there is prior consent or a valid legal basis in accordance with applicable regulations, respecting in all cases your right to object and, where appropriate, advertising opt-out systems.

You may object or withdraw your consent at any time, without affecting the lawfulness of the previous processing.

4. Mandatory nature of the data

The information requested and marked as mandatory is necessary to process your request, complete your purchase, manage your registration, or provide you with the contracted training. If you do not provide this information, we may not be able to provide you with the service or formalize the contractual relationship.

5. Data recipients

Your data may be communicated or made available to third parties only when necessary for the purposes described in this policy, including:

  • technology and hosting providers;

  • payment platforms;

  • logistics and transport operators;

  • online training platforms;

  • customer service, messaging and communications tools;

  • analytics, maintenance and security services;

  • legal, tax or accounting advice;

  • financial entities;

  • public administrations, courts and tribunals, when there is a legal obligation.

Generally, these third parties will act as data processors or, where legally required, as independent controllers. Under no circumstances will we sell, rent, or transfer your data to third parties for unauthorized self-marketing purposes.

6. International data transfers

In the event that any of our technical or service providers are located outside the European Economic Area or access data from outside that area, we will adopt the appropriate safeguards required by applicable regulations, such as adequacy decisions, standard contractual clauses or other valid mechanisms.

7. Data retention

Your data will be kept for the time necessary to fulfill the purpose for which it was collected and, subsequently, for the legally required periods or while liabilities may arise.

For guidance purposes:

  • Purchase, billing and administrative management data will be kept for as long as there is a contractual relationship and for the applicable legal periods;

  • Account and training data will be retained while the account remains active or as long as necessary to provide the contracted service;

  • Data processed for commercial purposes will be kept until you withdraw your consent or object to the processing;

  • Data from inquiries or requests will be kept for the time necessary for their proper handling and follow-up;

  • Data associated with cookies will be stored in accordance with the Cookie Policy and the specific configuration of each technology.

Once these deadlines have passed, the data may remain duly blocked for the time necessary to address any potential liabilities and, after this period, will be deleted.

8. Automated decisions and profiles

Generally, we do not make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you. However, we may carry out basic segmentations or internal classifications to improve our business organization, customer service, and the relevance of our communications, always within the limits permitted by law.

9. Rights of interested parties

You may exercise your rights at any time to:

  • access;

  • rectification;

  • suppression;

  • opposition;

  • limitation of treatment;

  • portability;

  • withdrawal of consent, when the treatment is based on it;

  • and the right not to be subject to automated individualized decisions, where applicable.

To exercise your rights you can write to info@whenpigsfly.es or send a postal request to the address indicated above, sufficiently identifying yourself and indicating the right you wish to exercise.

Likewise, if you believe that your data is not being processed correctly, you can file a complaint with the Spanish Data Protection Agency .

10. Security measures

2P D MULTISIA SL applies appropriate technical and organizational measures to protect personal data and prevent its loss, alteration, unauthorized access or improper processing, taking into account the nature of the data, the state of the art and the risks of processing.

11. Minors

Purchases and course registrations must be made by adults or those with sufficient legal capacity to enter into contracts. If a minor wishes to participate in any service or training, they must do so with the involvement or authorization of their parents, guardians, or legal representatives when required.

12. Changes to the privacy policy

We may update this Privacy Policy when necessary to adapt it to legal, technical, or operational changes to the website and services. In that case, we will publish the updated version with its revision date.


COOKIES POLICY

Last updated: [March 18, 2026]

1. What are cookies?

Cookies are small files that are downloaded to your device when you visit a website. Similar technologies, such as pixels, beacons, SDKs, or local storage, may also be used. These tools allow, among other things, the website to remember preferences, ensure its technical functionality, analyze browsing patterns, and display tailored content and advertising.

2. Who uses cookies

The party responsible for the use of cookies and similar technologies on the When Pigs Fly website is:

  • 2P D MULTISIA SL

  • Email : info@whenpigsfly.es

  • Address: Calle San Jaime 2, 5, 4, 03440 Ibi (Alicante)

3. What types of cookies can this site use?

This site may use its own and third-party cookies, grouped into the following categories:

a) Technical or necessary cookies

These are essential for the site to function correctly and to allow basic functions such as navigation, security, cart management, the purchase process, authentication, access to the private course area, session management, or the storage of your privacy preferences.

These cookies do not require consent when they are strictly necessary for the provision of the requested service.

b) Personalization or preference cookies

They allow you to remember certain options or features you have chosen, such as language, visual settings, or other service preferences.

When personalization is based on a choice you have explicitly made, and the cookie is necessary to remember that choice, it can be considered technical. In other cases, it will require your consent.

c) Analytical or measurement cookies

They allow you to quantify visits, analyze navigation, measure website usage, find out which content works best, and improve the user experience.

In general, this type of cookie will require your prior consent, unless a specific audience measurement tool can validly qualify for an exemption under the applicable criteria and is configured with all the required guarantees.

d) Advertising or behavioral advertising cookies

They allow you to manage advertising spaces, measure campaigns, or show ads tailored to your browsing habits and preferences.

These cookies will only be installed if you accept them.

e) Cookies for interaction with networks, embedded content or external services

They can be used when the site incorporates content, social buttons, players, maps, forms or features offered by third parties.

These cookies will only be installed if they are permitted under the applicable legal basis and, where necessary, after you have given your consent.

4. Legal basis for the use of cookies

Technical or strictly necessary cookies may be used without consent, as they are exempt when essential for providing the requested service. Analytical, advertising, non-technical personalization, and other optional cookies should only be installed after obtaining the user's informed consent.

Furthermore, information about cookies must be clear and complete, and consent management must allow users to accept, reject, or configure cookies with visible and simple options.

5. How you can manage or withdraw your consent

You can accept, reject, or configure the use of cookies through the settings panel or tool enabled on the website itself.

In addition, you will be able to:

  • delete cookies already installed from your browser settings;

  • block future cookies from your browser or device;

  • You can modify your preferences at any time from the site's cookie settings panel, if enabled.

Disabling certain cookies may affect the functionality of some website features.

6. Third-party cookies and international transfers

The site may use cookies or similar technologies from third-party technical, analytics, advertising, embedded content, or external service providers. When such third parties are located outside the European Economic Area or involve international access to data, appropriate safeguards provided for by data protection regulations will apply.

7. Duration and details of cookies

Cookies can be:

  • session data , if they are deleted when the browser is closed; or

  • persistent , if they remain on the device for a certain period of time.

The updated details of the specific cookies active at any given time —including name, ownership, purpose and duration— must be available in the site's cookie settings panel or in the technical inventory that the company keeps published and updated.

8. Cookie policy update

This Cookie Policy may be modified when necessary due to regulatory or technical changes, or changes in the cookies actually used by the site. Therefore, we recommend reviewing it periodically.